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Last weekend I found a reference on Find My Past for Probate info held by Cheshire Archives relating to a person living in Barrowford. I clicked to 'view image' and viewed the probate index entry mentioning will and 2 codicils for said Barrowford man. So I went onto the Cheshire Archives site, you can order documents etc. online. Searching the catalogue gave no result for what I had found on FMP but then I spotted a note at the bottom of the page saying that the catalogue was incomplete and if there was something you expected to find but didn't, give them a call. So on Tuesday (they are closed Mondays) I phoned. I perhaps didnt explain myself very well but the lady I spoke to was of the attitude 'if it's not on the catalogue then there is no more to be had and that what I had viewed on FMP was it'. Not satisfied with this I decided to phone Lancashire Archives thinking that, as the man was a Barrowford man, they may also have details. I spoke to a very nice lady who suggested I email my request and if they could find it, they would provide me with a quote for a copy. I emailed, 2 days later (as specified in the automated reply) I received a quote. They've got it!! Order now placed and one happy Stokie here.
This leads me to think that I was fobbed off by Cheshire Archives. Should I email them to vent my frustrations? I don't want it to be a complaint as such but someone who is new to research would have just accepted their response and not taken it any further. I knew that with 2 codicils mentioned, there is almost certainly a document to be seen.
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Mel
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