I know it's not always possible to visit archives personally but, from experience, I would suggest that you do.
Without naming archives or staff involved, more than once I have requested information which has been copied and sent to me but on eventually managing to find time to visit the archives myself, I have found that the information sent to me has either been incomplete/incorrect or in one case, I was told that there was no result for my query but then I actually found what I was looking when visiting in person.
_________________ Mel
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